Our Terms & Conditions

We are Moroccan Living Rooms Ltd, and these terms and conditions (the "Agreement") describe what you are legally entitled to expect from us when you place an order, in addition to your obligations as a customer. The terms "we", "us" and "our" refer to "Moroccan Living Rooms Ltd". The term "you" refers to the customer visiting our website, buying a product from us or otherwise using any of our services.

1. Our Agreement With You

Deposits and Payment:

Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you.

Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers.

We reserve the right to refuse personal checks as a method of payment.

 

Documentation:

Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.

 

Cancellations and Changes:

Your contract with us may allow us to cancel or amend orders. We will ensure that you are promptly notified of any significant changes once we become aware of such change, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an alternative offer if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply. We will contact you by phone or email to advise you of any changes. Please ensure that you have given your contact details to us. Although we ensure a good collaboration with our suppliers at all times, we have no control over their own conditions, therefor we do not accept any liability for costs which may arise as a result of such situation.

2. Your agreement with us

Your acceptance of these Terms and Conditions:

By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this agreement, including Parts 1-3 of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their product and/or service arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

 

If you change your order:

Where a change to an existing order has been requested by you, is permitted and possible, our standard service fees will apply in addition to any additional Supplier charges. Please contact us by phone or email to enquire about changes. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.

If you cancel your order:

If you cancel your arrangements, you may be entitled to a partial refund provided you give us a minimum of 30 day notice. In addition to the cancellation terms and conditions of our supplier(s), our standard fees will apply as may be outlined on your receipt or order confirmation. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable.

Refunds will only be paid to you once we have received the funds back from the Supplier(s). We are not responsible for a supplier’s failure to pay a refund.

 

If you have a complaint:

We endeavour to offer our clients the best possible customer service and experience, but we do understand that sometimes things can go wrong. In case of unsatisfactory experience, please get in touch with us before considering going any further and we will do our best to resolve the issue. Our goal is 100% customer satisfaction.

Use of our Services and Website:

You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law.

Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any "robot", "spider" or other automated or manual device or program, (b) deep link to any portion of our website, or (c) "frame" or incorporate any portion of our website into any other website.

Our website may contain links to third party websites that we provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, trojan horses or other destructive mechanisms. The existence of these links does not imply that we endorse such websites or any included content. We are not responsible for such websites or content or any data privacy practices of such websites.

 

Indemnification:

You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties’ officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.

 

Warranties, Disclaimers and Limitation of Liability:

For the avoidance of doubt, references herein to "us" "we" and "our" shall also refer to our affiliates. The information, software, products, and services provided by our suppliers or us or published on our website may include inaccuracies or errors, including pricing errors. We do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to such information that appears on our website. We expressly reserve the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.

 

General:

We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers as a result of this Agreement or your use of our website.

We reserve the right at any time to modify this Agreement without prior notice to you. Please refer to our website at www.moroccanlivingrooms.co.uk from time to time to review the most current version of the Agreement. Your continued access or use of our website or services signifies your acceptance of the modifications to the Agreement. You may not assign your rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity.